colourbella - Terms and Conditions

Last Updated: March 1, 2026

These terms and conditions (“Terms”) govern your use of styling services provided by colourbella (“we,” “us,” or “our”), a personal styling business based in Amsterdam, Netherlands. By booking our services, you agree to be bound by these Terms.

1. Services Overview

colourbella provides personal styling services including but not limited to:

  • Colour analysis sessions

  • Body shape consultation

  • Style personality assessment

  • Wardrobe editing and organisation

  • Personal shopping services

  • Virtual styling consultations

  • Group styling sessions

2. Booking and Payment Terms

2.1 Booking Process

An initial consultation (in-person or virtual) is recommended but not required to discuss services, availability, and pricing.

Full payment (100%) is required at the time of booking to confirm your appointment, for all services.

If you would like to discuss a custom payment plan, please make your booking enquiry via the contact form on our website rather than booking directly online. Payment plans are considered at our discretion and will be agreed upon in writing before any services are delivered.

For international clients, full payment is required in advance due to currency conversion considerations.

2.2 Payment Methods

Invoices are issued for all services. All payments are processed securely via Stripe, a leading global payment platform. Through Stripe, we accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express, and more)

  • iDEAL - the most popular online payment method in the Netherlands

  • SEPA bank transfers - for euro-denominated bank transfers within the SEPA area

  • Apple Pay and Google Pay - for fast, one-touch digital wallet payments

  • Link - Stripe’s one-click checkout for saved payment details

Available payment methods may vary depending on your location and device. Stripe processes all transactions securely and in accordance with applicable payment regulations.

2.3 Pricing and Fees

All prices are quoted in Euros (EUR) and include Dutch VAT.

2.4 Custom Payment Plans

Payment plans are not available through the online booking system. If you would like to discuss a payment plan, please contact us via the contact form on our website before booking. Any agreed payment plan will be documented in writing, and all payments must be completed before the final session date.

Custom payment plans are offered at our sole discretion. Late payments under an agreed plan may incur a €15 administrative fee, and services may be paused until overdue payments are received.

3. Cancellation and Rescheduling Policy

3.1 Client Cancellations

  • 7+ days notice: Free rescheduling (one time only).

  • 3–7 days notice: Rescheduling permitted with €25 administrative fee.

  • Less than 3 days notice: No refund; new full payment required for rebooking.

  • No-show: No refund; new full payment required for future bookings.

3.2 Multiple Reschedules

  • First reschedule: Free (with 7+ days notice)

  • Second reschedule: €50 administrative fee, must rebook immediately

  • Third reschedule: No refund; new full payment required

3.3 Our Cancellations

If we need to cancel, you will receive a full refund or free rescheduling.

We are not liable for any consequential losses due to our cancellation.

4. Refunds, Returns & Consumer Rights (Dutch/EU Law)

4.1 General Refund Terms

  • Payments: Non-refundable once a booking is confirmed.

  • Completed services: No refunds offered.

  • Partial services: Refunds considered case-by-case at our discretion.

  • Gift vouchers: Non-refundable and valid for 6 months from purchase date.

4.2 14-Day Cooling-Off Period (Herroepingsrecht)

In accordance with Dutch and EU consumer law, you have the right to withdraw from this contract within 14 days of booking, without giving any reason. To exercise this right, you must notify us in writing within that 14-day period via email at hello@colourbella.com.

The following conditions apply:

  • If your session is scheduled to take place within the 14-day cooling-off period, our standard cancellation notice periods (Section 3.1) still apply. You may still withdraw, but cancellation fees may be applicable depending on the notice given.

  • If your session is scheduled to take place after the 14-day cooling-off period, and you withdraw within those 14 days, you are entitled to a full refund. Refunds will be processed within 14 days of receiving your withdrawal notice.

  • If you have requested that services begin within the cooling-off period, and services have already been fully delivered, you lose the right to withdraw.

After the 14-day cooling-off period has passed, our standard refund policy applies (see Section 4.1).

4.3 Digital Products (PDF Downloads)

Digital products are delivered immediately upon payment. By purchasing digital content, you explicitly agree to immediate delivery and acknowledge that your statutory right of withdrawal expires, according to Article 6:230p sub g BW. Digital downloads are final and non-refundable.

4.4 Gift Vouchers

Gift vouchers are:

  • Non-returnable and non-refundable

  • Non-transferable

  • Redeemable for services only

  • Not redeemable for cash

  • Valid for 6 months from the date of purchase

  • Not extendable after the expiry date

4.5 No Physical Goods

We do not sell or ship physical products. Our offerings consist solely of services, digital downloads, and gift vouchers. No physical returns apply.

5. Location and Travel Terms

5.1 Studio Sessions

Colour analysis and style consultations are typically conducted at our Amsterdam home studio for optimal lighting and setup.

Home studio address will be provided upon booking confirmation.

5.2 Home Visits (Amsterdam and Surrounding Areas)

Home visits available only if good daylight conditions are provided for colour analysis and style consultations.

Wardrobe editing services are always at your location.

  • Travel fee: free within Amsterdam metropolitan area.

  • Outside Amsterdam: €35/hour travel time.

  • Minimum 2-hour booking for home visits.

5.3 Shopping Services

Personal shopping available in Amsterdam city centre only.

Requires advance preparation time, hence city centre limitation.

6. Gift Vouchers

  • Valid for 6 months from purchase date.

  • Non-refundable and non-transferable.

  • Full payment required upon purchase.

  • Additional travel fees apply if service location requires travel.

  • Physical vouchers may be sent via post; digital vouchers are available via email.

7. Wardrobe Editing and Clothing Removal

7.1 Clothing Donations

Items designated for charity during our session cannot be reclaimed.

We are not liable if you change your mind after items are donated.

Donation receipts provided where possible.

7.2 Clothing Resale

We can help connect you to sustainable fashion resale platforms.

We do not guarantee acceptance of items by resale partners.

Items not accepted for resale will be donated to charity.

We are not responsible for resale values or timelines.

8. Intellectual Property and Confidentiality

8.1 Style Recommendations

All styling advice, reports, and recommendations remain our intellectual property.

You may not redistribute or resell our materials, styling methods, or assessments.

Personal styling reports are for your personal use only.

8.2 Privacy and Photos

We respect your privacy and keep all personal information confidential.

Photos may be taken during sessions for reference with your consent.

Separate permission will be requested before using any photos for marketing.

You may request deletion of photos at any time.

9. Email Communications

By booking, you consent to receive our styling newsletter and tips.

We never share your email with third parties.

You may unsubscribe at any time.

Important booking and service communications will still be sent regardless of newsletter preferences.

10. Liability and Insurance

10.1 Our Liability

Our liability is limited to the value of services purchased.

We are not liable for indirect, consequential, or special damages.

Styling advice is provided as guidance only; outcomes are not guaranteed.

10.2 Customer Risk and Responsibility

You implement styling advice at your own risk.

We are not responsible for dissatisfaction with purchases made based on our recommendations.

You are responsible for all purchase decisions, including fit and suitability.

You must provide accurate information.

You are responsible for disclosing any relevant physical conditions.

You are liable for damage to our equipment or studio premises.

10.3 Advice Disclaimer

Styling services are subjective guidance, not professional financial advice.

We make no warranties regarding outcomes.

11. Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our control, including:

  • Natural disasters

  • Government restrictions or lockdowns

  • Transportation strikes

  • Serious illness

  • Other unforeseeable events

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by Dutch law and EU consumer protection regulations.

12.2 Dispute Process

Submit complaints to us via email first.

If unresolved, disputes may be submitted to the Netherlands Consumer Disputes Committee.

Amsterdam courts have exclusive jurisdiction for legal proceedings.

13. Data Protection (GDPR Compliance)

We process personal data in accordance with the GDPR.

Your data is used only for service delivery and legitimate business purposes.

You may access, correct, or request deletion of your personal data.

Data retention period:

  • Financial records: 7 years

  • Styling preferences: 2 years

Our full privacy policy is available on our website.

14. Corporate and Group Services

Special terms apply to corporate events and group bookings. Please contact us for corporate rates and conditions.

15. Updates to Terms

We may update these Terms at any time.

Changes will be posted on our website with an updated effective date.

Continued use of our services constitutes acceptance of updated Terms.

16. Contact Information

colourbella

Amsterdam, Netherlands

Email: hello@colourbella.com

Website: www.colourbella.com

For any questions regarding these Terms or our services, please contact us.

17. Consumer Rights (EU/Dutch Law)

Under Dutch consumer law, you may have additional rights including:

  • 14-day cooling-off period for distance purchases: you have the right to withdraw from this contract within 14 days of booking, subject to the conditions set out in Section 4.2, including applicable cancellation notice periods

  • Right to clear information before purchase

  • Right to fair and transparent contract terms

  • Access to alternative dispute resolution mechanisms

These Terms do not limit your statutory consumer rights.