colourbella Terms and Conditions

Last Updated: September 2, 2025

These terms and conditions ("Terms") govern your use of styling services provided by Colourbella ("we," "us," or "our"), a personal styling business based in Amsterdam, Netherlands. By booking our services, you agree to be bound by these Terms.

1. Services Overview

Colourbella provides personal styling services including but not limited to:

  • Colour analysis sessions

  • Body shape consultation

  • Style personality assessment

  • Wardrobe editing and organization

  • Personal shopping services

  • Virtual styling consultations

  • Group styling sessions

2. Booking and Payment Terms

2.1 Booking Process

  • All bookings require an initial consultation (in-person or virtual) to discuss services, availability, and pricing

  • A 50% non-refundable deposit is required to confirm your booking

  • Deposits are valid for 6 months from the date of payment, after which they become void

  • Final payment must be made 7 days before your session or on the day of service

  • For multiple session packages, full payment is due on the day of the first service

2.2 Payment Methods

  • An invoice is set up on the basis of the services

  • Bank transfer (preferred method)

  • Credit/debit card payments accepted

  • For international clients, full payment may be required in advance due to currency conversion considerations

2.3 Pricing and Fees

  • All prices are quoted in Euros (EUR) and include Dutch VAT where applicable

  • Weekend premium: Services booked on Saturdays and Sundays incur a 20% surcharge

  • No discounts are offered except through our newsletter or referral events (up to 15% discount)

3. Cancellation and Rescheduling Policy

3.1 Client Cancellations

  • 7+ days notice: Free rescheduling (one time only), deposit remains valid

  • 3-7 days notice: Rescheduling permitted with €25 administrative fee

  • Less than 3 days notice: Deposit forfeited, new deposit required for rebooking

  • No-show: Full session fee charged, new deposit required for future bookings

3.2 Multiple Reschedules

  • First reschedule: Free (with 7+ days notice)

  • Second reschedule: €50 administrative fee, must rebook immediately

  • Third reschedule: Deposit forfeited, new deposit required

3.3 Our Cancellations

  • If we need to cancel, you will receive full refund or free rescheduling

  • We are not liable for any consequential losses due to our cancellation

4. Refund Policy

  • Deposits: Non-refundable under all circumstances

  • Gift vouchers: Non-refundable, valid for 6 months from purchase date

  • Completed services: No refunds offered

  • Partial services: Refunds considered on case-by-case basis at our discretion

5. Location and Travel Terms

5.1 Studio Sessions

  • Colour analysis and style consultations are generally conducted at our Amsterdam studio for optimal lighting and setup

  • Studio address will be provided upon booking confirmation

5.2 Home Visits (Amsterdam and Surrounding Areas)

  • Home visit available only if good daylight location can be provided for colour analysis and style consultations

  • Wardrobe editing services are always at your location

  • Travel fee: free within Amsterdam metropolitan area

  • Outside Amsterdam: €35/hour travel time

  • Minimum 2-hour booking for home visits

5.3 Shopping Services

  • Personal shopping available in Amsterdam city centre only

  • Requires advance preparation time, hence city centre limitation

6. Gift Vouchers

  • Valid for 6 months from purchase date

  • Non-refundable and non-transferable

  • Full payment required upon purchase

  • Additional travel fees apply if service location requires travel

  • Physical vouchers sent via post, digital vouchers available via email

7. Wardrobe Editing and Clothing Removal

7.1 Clothing Donations

  • Items designated for charity during our session cannot be reclaimed

  • We are not liable if you change your mind about donated items

  • Donation receipts provided where possible

7.2 Clothing Resale

  • We can facilitate connections with sustainable fashion resale platforms

  • We do not guarantee acceptance of items by resale partners

  • Items not accepted for resale will be donated to charity

  • We are not responsible for resale values or timelines

8. Intellectual Property and Confidentiality

8.1 Style Recommendations

  • All styling advice and recommendations remain our intellectual property

  • You may not redistribute or resell our styling methods or materials

  • Personal styling reports are for your personal use only

8.2 Privacy and Photos

  • We respect your privacy and maintain confidentiality of all personal information

  • Photos may be taken during sessions for reference purposes with your consent

  • We will request separate permission before using any photos for marketing purposes

  • You may request deletion of photos at any time

9. Email Communications

  • By booking our services, you consent to receive our styling newsletter and tips

  • We never share your email address with third parties

  • You may unsubscribe at any time using the link in our emails

  • Important booking and service communications will continue regardless of newsletter subscription status

10. Liability and Insurance

10.1 Our Liability

  • Our liability is limited to the value of services purchased

  • We are not liable for any indirect, consequential, or special damages

  • We do not carry professional indemnity insurance for styling services

  • All styling advice and recommendations are provided as guidance only

  • We are not liable for any outcomes resulting from your implementation of our styling advice

10.2 Customer Risk and Responsibility

  • You acknowledge that you implement all styling advice and recommendations at your own risk

  • We are not responsible for any dissatisfaction with purchases made based on our recommendations

  • You are solely responsible for all purchasing decisions, including fit, quality, and suitability of items

  • We are not liable for any financial losses resulting from styling advice or shopping recommendations

  • You are responsible for the accuracy of information provided to us

  • You must disclose any relevant physical conditions that might affect styling recommendations

  • You are liable for any damage to our equipment or studio premises

10.3 Advice Disclaimer

  • Our styling services constitute opinion and guidance only, not professional financial advice

  • Individual results may vary based on personal interpretation and implementation

  • We make no warranties or guarantees regarding specific outcomes from our services

  • You should use your own judgment when implementing any styling recommendations

11. Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions or lockdowns

  • Transportation strikes

  • Serious illness

  • Other unforeseeable events

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by Dutch law and EU consumer protection regulations.

12.2 Dispute Process

  • Initial complaints should be addressed directly to us via email

  • If unresolved, disputes may be submitted to the Netherlands Consumer Disputes Committee

  • Amsterdam courts have exclusive jurisdiction for legal proceedings

13. Data Protection (GDPR Compliance)

  • We process personal data in accordance with the General Data Protection Regulation (GDPR)

  • Your data is used only for service delivery and legitimate business purposes

  • You have the right to access, correct, or delete your personal data

  • Data retention period: 7 years for financial records, 2 years for styling preferences

  • Full privacy policy available on our website

14. Corporate and Group Services

Special terms and conditions apply to corporate events and group bookings. Please contact us directly for corporate terms and group pricing.

15. Updates to Terms

We reserve the right to update these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of revised Terms.

16. Contact Information

colourbella
Amsterdam, Netherlands
Email: hello@colourbella.com
Website: www.colourbella.com

For questions about these Terms or our services, please contact us using the information above.

17. Consumer Rights (EU/Dutch Law)

Under Dutch consumer protection law, you may have additional rights including:

  • 14-day cooling-off period for distance purchases (online bookings)

  • Right to clear information before purchase

  • Right to fair contract terms

  • Access to alternative dispute resolution

These Terms do not limit your statutory consumer rights under applicable law.

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.